Learning objectives
- Understand the mechanisms of resistance to change.
- Build a change-management plan.
- Mobilise stakeholders and relay networks.
- Measure and sustain change adoption.
Programme
- Change-management models (ADKAR, Kotter).
- Impact diagnostic and stakeholder mapping.
- Communication and support plan.
- Change-relay networks and training.
- Managing resistance.
- Measuring and sustaining adoption.